Bvbx takes every member's privacy seriously. This Policy transparently explains how we collect, store, use, and protect your personal information each time you use our platform.
Six pillars of data protection that form the foundation of trust for bvbx members across Malaysia
All data transmitted between your device and bvbx servers is protected with 256-bit SSL encryption â the same highest security standard used by international banking institutions.
Bvbx has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your explicit prior consent.
Your personal data is stored on servers protected by layered firewalls with access restricted to authorized personnel only. Access logs are continuously monitored at all times.
You have the right to access, correct, download, or request deletion of your personal data at any time via your account settings or by contacting our support team.
Bvbx clearly explains the types of cookies used and their purposes. You can easily manage your cookie preferences through your browser settings according to your own preferences.
The bvbx privacy policy is designed to comply with international data protection standards including Malaysia's PDPA, ensuring your rights as a user are fully protected under the law.
Bvbx ("we", "our platform") is committed to protecting the privacy of all users who use our services. This Privacy Policy describes the types of information we collect, how that information is used, to whom it may be disclosed, and the measures we take to protect it.
This policy applies to all information collected through the bvbx website, the bvbx mobile app, and any communications between you and the bvbx team via email, live chat, or other relevant channels.
We encourage you to read this Privacy Policy thoroughly. If you disagree with any aspect of this Policy, please stop using the bvbx platform and contact us for further clarification before continuing.
Bvbx collects the personal information necessary to provide safe, legitimate, and high-quality services. The following are the categories of data we collect:
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Identity | Full name, MyKad / passport number, date of birth, gender | Required â KYC |
| Contact | Email address, phone number, residential address | Required â Account |
| Finance | Bank account details, digital wallet numbers, transaction history | Required â Payment |
| Technical | IP address, device type, browser, operating system | Automatic |
| Games | Gaming history, betting, wins, and activity patterns | Automatic |
| Communication | Live chat logs, support emails, user feedback | Where applicable |
Your personal information is collected through various channels when you interact with the bvbx platform:
In certain cases, bvbx may receive additional information about you from third-party identity verification service providers used during the KYC process, or from authorized payment providers. This information is used solely for verification and account security purposes.
Bvbx uses your personal data only for lawful, relevant, and proportionate purposes. The following are the primary purposes for which your data is used:
With your consent, bvbx may send you information about promotions, bonuses, and special offers via email or app notifications. You may withdraw this consent at any time through the notification settings in your account or by contacting our customer support.
Bvbx does not sell your personal data. However, under certain limited circumstances, we may share your information with the following parties:
Bvbx works with carefully selected third-party service providers to support platform operations. These include payment processing providers, identity verification (KYC) service providers, cloud and infrastructure services, and licensed gaming software providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Bvbx may disclose your information to the relevant authorities if required by law, court order, or in the course of fraud or financial crime investigations. In such cases, we will notify you in advance where permitted by law.
If bvbx is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. In such a situation, we will ensure that the new recipient is bound by data protection obligations equivalent to those in this Policy.
Protecting your personal data is bvbx's top priority. We continuously invest in the latest security technologies and procedures to ensure your information remains safe at all times.
Access to user personal data within bvbx's internal systems is restricted to staff who require it to perform their job duties only (least privilege principle). All access is logged and monitored, and all staff with such access are required to undergo regular data protection training.
In the event of a data breach affecting your personal information, bvbx is committed to notifying you within 72 hours of becoming aware of the incident, in line with international best practices. The notification will cover the nature of the breach, the data involved, the actions taken, and the steps you can take to protect yourself.
Bvbx uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Ensuring core platform functions operate correctly â login, game sessions, security | Session |
| Functional Cookies | Remembering your language preferences, display settings, and personal preferences | 1 year |
| Analytics Cookies | Helping us understand how users interact with the platform for improvements | 90 days |
| Security Cookies | Detecting suspicious activity and protecting accounts from unauthorized access | 30 days |
You may manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect core bvbx platform functions such as the ability to login and continue your gaming session. bvbx does not use cookies to track your activity on other websites outside our platform.
As a bvbx user, you have the following rights regarding your personal data, and we are committed to respecting and facilitating the exercise of those rights:
Bvbx respects and facilitates the exercise of all your personal data rights
You have the right to request a copy of all personal data we hold about you at any time.
You may correct inaccurate or incomplete data through your account settings or by contacting customer support.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
You may request your data in a structured, machine-readable format for transfer to another platform.
If processing is based on your consent, you may withdraw that consent at any time without retroactive effect.
You have the right to lodge a complaint with the relevant data protection authority if you are not satisfied with our response.
In the context of operating an online casino platform, some of your personal data may be stored or processed on servers located outside Malaysia. This occurs primarily when we use cloud services or gaming software providers operating from other countries.
Bvbx ensures that any cross-border data transfers are carried out with adequate safeguards, including contractually binding data transfer agreements, the use of recognised standard contractual clauses, and security assessments of data recipients in destination countries.
Bvbx retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory requirements. The following are our general data retention period guidelines:
Once the set retention period has expired, your data will be securely deleted or anonymised in accordance with bvbx's standard procedures. Early deletion requests may be considered subject to any legal obligations still in force at that time.
Bvbx is a platform exclusively dedicated to adults aged 18 years and above. We do not intentionally collect or store any personal information from individuals under the age of 18.
During the registration process, we require age verification and conduct KYC checks that include date of birth verification based on a valid identity document. If we find that we have inadvertently collected information from an underage individual, we will delete that information immediately and close the relevant account.
Bvbx reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. Any significant changes will be communicated to you via your registered email or an in-platform notice at least 14 days before taking effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how bvbx handles your personal data, our Privacy team is ready to assist you:
Answers to the most frequently asked questions by bvbx members about personal data protection
Also read these important documents for a comprehensive understanding of the bvbx platform
Over 100,000 bvbx members play with full confidence knowing their personal data is fully protected. Register a free account today and enjoy a safe, fair, and enjoyable online casino experience.